Privacy Policy

Umeed — A Drop of Hope ("Umeed", "we", "our") is committed to protecting the privacy of every individual who visits our website or supports our work. This policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you fill out a contact or volunteer form.
• Payment information when you make a donation (processed securely by third-party payment gateways; we do not store card details).
• Messages or enquiries you send us through the website.

We also collect limited technical data automatically — browser type, pages visited, and approximate location — solely to improve the website experience.

2. How We Use Your Information

• To process donations and send you receipts.
• To respond to your queries or volunteer applications.
• To send programme updates and newsletters (only if you have opted in).
• To improve our website and services.

We do not sell, rent, or trade your personal information to any third party.

3. Sharing of Information

We share your data only where necessary: with payment processors to complete donations, with government bodies when legally required, or with partner organisations working directly on the same programme — all under strict confidentiality agreements.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Indian law.

5. Your Rights

You have the right to access, correct, or request deletion of your personal data at any time. Write to us at info@umeedngo.org and we will respond within 30 days.

6. Cookies

Our website uses only essential cookies required for basic functionality. We do not use advertising or tracking cookies.

7. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised date. Continued use of the website after any update constitutes acceptance of the revised policy.

8. Contact

For any privacy-related questions, please contact:
Umeed — A Drop of Hope
Khanpur, New Delhi — 110062
info@umeedngo.org  |  +91 9650918653